The Paninti Service Center application is designed to streamline and integrate the service operations for Paninti’s internal team. As Paninti sells a wide range of electronic products, the service center team requires an efficient system to manage service orders, inventory, and logistics. This application includes several user roles, each with specific functionalities, to ensure smooth operations and communication.

Technicians can manage their assigned service orders, track the status of each job, and update progress. They can also request spare parts needed for repairs directly through the application, ensuring quick and efficient handling of parts requests. Admin warehouse personnel can manage the inventory of spare parts, including tracking stock levels, receiving new parts, and processing requests from technicians. They are responsible for fulfilling spare part requests from technicians, ensuring that parts are dispatched in a timely manner. Admin branch personnel can track where spare parts need to be sent and coordinate the delivery to the appropriate technician or service location. They also manage technician locations and assignments, ensuring efficient deployment of resources.

The integration of service orders allows for seamless tracking from initiation to completion, ensuring that all steps are monitored and managed efficiently. Real-time inventory management helps maintain accurate stock levels, process requests, and ensure that technicians have the necessary parts when needed. Comprehensive statistics and reporting features provide insights into service performance, inventory usage, and operational efficiency, aiding in decision-making and process improvement.

Throughout the project, several key achievements were made. The integration of service orders, inventory management, and logistics within a single application streamlines operations and reduces delays. Specific functionalities tailored to different roles ensure that each user has access to the tools they need to perform their job effectively. Real-time updates on service orders and inventory levels ensure that all team members are working with the most current information, enhancing coordination and efficiency. The statistical and reporting features provide valuable insights that help in optimizing resource allocation, improving service quality, and reducing operational costs.

The Paninti Service Center project has successfully delivered a comprehensive and integrated solution for managing service operations. By addressing the specific needs of technicians, warehouse administrators, and branch administrators, the application enhances efficiency, coordination, and overall service quality. This project exemplifies the effective use of modern web technologies to solve complex operational challenges in a service-oriented business environment.